Long Distance Runaround
Things & Stuff
Neal Boortz - Neal's Nuze
2007-07-18 - 12:49 p.m.
Just a couple items today.
Things I thought I'd share.
From the I Ain't Lovin' It Dept.:
I guess you gotta be whole to be human:
A Rockford woman claims she was denied service at two local McDonald's because of her disability. Now she's filed a lawsuit against the fast food chain. 13 News sat down with Dawn Larson to talk about the suit.
Dawn Larson was born with Holt-Oram Syndrome, a genetic disorder which causes abnormalities in the hands, arms, and heart. Her tiny hands are about 6 inches from her shoulders, so she does most things with her feet.
Dawn says her disability's never stopped her from leading a normal life. "I do everyday things like everyday people." But on November 3rd, she says that changed. Larson pulled up to the McDonald's drive through on Kishwaukee Street and ordered food for her and her sons. She drove to the first window, gave the cashier her credit card with her foot, and pulled up to get her food. Dawn says, "The first girl said, 'Girl, you ain't got no arms' and the manager said she couldn't hand me her food and she just kept sticking to the fact that I didn't have no arms and she was disgusted by it. I had the right to eat my dinner and feed my kids and they took that away from me."
Larson says the manager eventually agreed to hand Larson's son the food. But she says an incident 3 and a half months later at the McDonald's on 11th Street didn't end that way. Larson claims an employee there refused to even do that. "I paid to be discriminated against and I paid to be disrespected and I paid to not even have the right to eat my food."
Larson says McDonald's sent her a 10 dollar gift certificate in response to her complaint. Now she's suing the fast food corporation to prevent anyone else from going through what she did. "That's saying McDonald's condones and urges people to treat the handicapped that way. I don't want that message to come across. I want to fight for my rights and my kids rights and have these things changed."
13 News' calls to McDonald's were not returned.
If the manager couldn't hand her the food because of the reach (I've had problems getting stuff at drive-in windows before), then they could have had her pull up to the usual "waiting" spot and walked it to her.
Frankly, the fact that she's using her feet to do things usually done with her hands - including DRIVING, fer cryin' out loud - impresses the hell outta me. She has my respect just for that.
And here is another story about bad customer service. This one isn't for the weak-stomached. You've been warned.
The other day I came across this during my surfing. Interesting, and painfully true.
Especially the Star Wars one.
Meanwhile, in my own life, I am gearing up for a new adventure. Something that many people have done before, but that I never have.
I've been to the appropriate websites, filled out what I need to fill out, cleared everything with work, and so on.
Monday, it begins - and hopefully ends.
Be seeing you.
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